Shipping & Delivery – Toottoot Singapore

Shipping & Delivery

Delivery Schedule

  • For any order confirmed before 4pm, it will be scheduled for next working day delivery between 9am to 10pm.
  • For any order confirmed after 4pm, it will be scheduled for the day after the next working day.

 
Delivery Charges

  • For Nett Purchase** of $25 and above:
    • Free - Next Working Day Delivery between 9 am to 10 pm
    • For Nett Purchase** less than $25
      • S$3.5 - Next Working Day Delivery between 9 am to 10 pm
    ** Nett Purchases means nett price before GST and after all discounts, voucher, and promotions. There is no delivery on Sundays and Singapore Public Holidays. During sales periods and force majeure events, such as extreme weather conditions, deliveries may take a little longer.
     
    Free Re-delivery Attempt: 2 times but not within the same day.
    If the 2 attempts of re-delivery fail, the following delivery charges apply:
    S$3.5 - Next Working Day Delivery between 9 am to 10 pm

    S$5 - Next Working Day Time Slot Delivery:

    (A) 9.00am to 12.00pm;
    (B) 12.00pm to 3.00pm;
    (C) 3.00pm to 6.00pm; or
    (D) 6.00pm to 10.00pm.

    International Delivery
    International delivery is currently not available.
     
    Hotel Delivery
    We can deliver to hotels. However, delivery will only be made to the Hotel Reception or Concierge. You are required to check with the Hotel Reception or Concierge on accepting delivery for your order.
     
    No-Delivery Zone
    TOOTTOOT.com aims to provide the best delivery services where possible. Currently, we do not deliver to Post Office Box, Parcel Locker, Pick Locker, or Drop Off Point.
    We are unable to make deliveries to a few Restricted Areas and Restricted Postal Codes in Singapore. The details are listed at the end of this document.
     
    How do I track my orders?
    Once your order status is confirmed, tracking details will be sent to you via WhatsApp or SMS.
     
    Will I be notified of the delivery date?
    Our delivery will be fulfilled in the next working day in general. On the day of delivery, the courier will notify the customer via WhatsApp or SMS on the delivery. If there is for some logistical reasons causing a delay in delivery, we will notify you via WhatsApp or SMS. 

    If there is no one to receive it, will you just leave it at the door/guardhouse?
    The customer will have to make arrangements with the security guard beforehand and inform them to accept the parcel on your behalf. If he security guard refuses to accept the parcel, this will be considered a 1 failed delivery attempt. We allow 2 failed delivery attempts without charges.

    Non-Delivery Zone – RESTRICTED AREA
    Airline Road
    Airport Cargo Road
    Alps Avenue
    Brani Terminal Avenue
    Changi Airport (only areas with restricted access)
    Jurong Island
    Kusu Island
    Pulau Damar Laut
    Pulau Busing
    Pulau Tekong
    Pulau Sakeng
    Pulau Sebarok
    Pulau Ubin
    Rifle Range
    Seletar Aerospace
    St John Island
    Turn Club Avenue
    West Camp Road
     
    Non-Delivery Zone – RESTRICTED POSTAL CODES
    099958 Resort World at Sentosa
    109679 Resort World at Sentosa (Office)
    109680 Defence Technology Tower A
    109681 Central Manpower Base (CMPB)
    109682 Defence Technology Tower B
    117386 6 Defence Technology Tower B
    117536 1, Pulau Ular
    117605 Power Grid
    117630 Stockport Road
    118326 Tanjong Berlayer Camp
    129817 Clementi Camp
    139302 Ayer Raja Camp
    149051 Special Operation Command
    149373 Queenstown Remand Centre
    178880 Parliament House
    248843 3 Tanglin Camp
    367833 Mount Vernon Camp
    397970 Guillemard Camp
    417902 Kaki Bukit Prison School
    465556 Bedok Reformative Training Center
    478937 Singapore Prisons Quarters
    498760 Changi Exhibition Centre (Airbase)
    498761 Changi Exhibition Centre (Airbase)
    498819 Changi Naval Base
    498834 Tanah Merah Prison
    499611 8 Changi North Way (ST Aerospace)
    506969 Changi Prison Complex Cluster B
    507087 Selarang Camp
    507093 Changi Camp
    507709 Changi Prison Complex Cluster A
    508487 Hendon Camp
    509863 Changi Airbase
    509927 Trend Engine Overhaul Complex
    509928 SIA Engine Test Centre
    509932 Trend Engine Overhaul Complex
    528765 21 Tampines North Drive 2 (Colde Storage Fulfillment Centre)
    534257 Paya Lebar Airbase
    567754 Amoy Quee Camp
    578775 601, Island Club Road
    596302 Maju Camp
    596472 Police KNIS Traning Camp
    609412 2 Vobak Building
    619110 Jurong Port
    619523 ST Kinetics
    628054 29, Tanjong Kling
    628398 Tuas Naval Base
    628439 Tanjong Gul Camp
    629122 Jurong Shipyard
    629351 50, Gul Road
    629353 Keppel Shipyard (Gul)
    629853 21 Benoi Sector #05-03 (Amazon Fulfillment Center)
    629888 Keppel Shipyard
    637559 Pasir Laba Camp
    637607 Tuas Power Station
    638357 Jurong Camp I
    638361 Jurong Camp II
    638364 SAFTI Military Institute
    638501 ST Marine
    638709 15, Tuas Crescent
    638717 23, Tuas Crescent
    667988 Bukit Gombak Camp
    669638 Hillview Camp
    669642 Gombak Base HQ
    669644 Gombak Base
    669645 Ministry of Defence
    669646 Bukit Panjang Camp
    688248 Kranji Camp III
    688253 Police Dog (K9) Unit
    688255 Mowbray Camp
    688256 Kranji Camp II
    688257 Kranji Camp
    688793 Stagmont Camp
    689953 Keat Hong Camp II
    689954 Keat Hong Camp
    698956 Tengah Air Base
    708972 Murai Camp
    708976 Lim Chu Kang Camp II
    718919 Sungei Gedong Camp
    729753 Mandai Camp
    729754 Mandai Camp II
    729756 Mandai Hill Camp
    738103 Woodland Check Point
    738203 Woodland Check Point
    738406 60 Woodlands Industrial Park D
    738700 Woodland Check Point
    757618 Sembawang Camp
    757752 Sembawang Airbase
    757753 Chong Pang Camp
    757758 Dieppe Barracks
    758103 Senoko Power Station
    759907 Senoko Incineration Plant
    759956 Sembawang Shipyard
    759957 Sembawang Prison
    759945 Admiralty West Prison
    759956 Sembawang Wharf
    769194 4 Lorong Chencharu
    778900 Nee Soon Camp (Leo North)
    797792 Seletar Airport Passenger Terminal
    778895 Nee Soon Camp
    779914 Nee Soon Camp (SCDF)
    797809 Seletar Airport
    818948 11, West Perimeter Road
    819116 1, North Perimeter Road
    819117 20, North Perimeter Road
    819118 21, North Perimeter Road
    819658 8 Changi International Airport Services
    819659 SATS Inflight Catering Centre 1