Returns, Cancellations & Refunds – Toottoot Singapore

Returns, Cancellations & Refunds

Return policy

  • If you change your mind with your purchase, you may request for a full refund within 15 days of delivery. Returns of opened packages are not allowed. All returned items must be in their original condition with all labels and tags intact.
  • You can send us your return request via Phone, WhatsApp or Email. Please indicate your order number and phone number in your request.
  • Once we have confirmed your refund request, our courier will contact you directly to schedule a pick up of the item/s from your delivery address in the next 1-2 working days. 
  • Upon receiving the returned item/s on our end, you will receive the refund via your original mode of payment within 7 working days.

 

Cancellation

  • You may cancel your order anytime before the it is shipped
  • You will receive the refund via your original mode of payment within 7 working days.