Returns, Cancellations & Refunds
- We are unable to accept returns for certain items such as food, undergarments, consumables, and products that have been vacuum packed once they have been opened.
- For most of our other products, if you change your mind with your purchase, you may request for a full refund within 15 days of delivery, no questions asked. Returns of opened packages are allowed as long as the product box and the product itself has not been damaged in any way.
- You can send us your return request via Phone, WhatsApp or Email. Please indicate your order number and phone number in your request.
- Once we have confirmed your refund request, our courier will contact you directly to schedule a pick up of the item/s from your delivery address in the next 1-2 working days.
- Upon receiving the returned item/s on our end, you will receive the refund via your original mode of payment within 7 working days.
- You may cancel your order anytime before the it is shipped
- You will receive the refund via your original mode of payment within 7 working days.